I am getting an Error when I try to Create My Account

1. When I click on "Create my account" through the LumiCon email it says Error

Possible Causes:

1. The invitation linked has expired. A LumiCon invitation link is valid for 7 days, after that timeframe the link expires and requires a new invitation link to be sent out.
   
   • Solution: Contact your company's administrator or original invitor to resend the new invitation link
2. Your company's network's firewall may be blocking access to our LumiCon platform.
   • Solution #1: 
     
     1. Disconnect your device from the company's network by turning off wifi and connect to the internet via your mobile cellular network (if using a computer, use hotspot from your mobile)
     2. Retry accessing the link and follow LumiCon account creation steps
     3. Continue accessing the LumiCon platform via the mobile network/hotspot throughout the duration of your project
   • Solution #2: 
     • To remove the firewall restriction from your company's network, request your company's IT department to contact LumiCon support via support@lumicon.io or +1 (877) 873-1792 to for a list of domain and ports to whitelist

2. When I try logging into the LumiCon platform, it says my code is incorrect.

Web:                                                                             Mobile:

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Possible Causes:

1. The authentication code is inputted incorrectly - ensure the code is entered in exactly as it appears. The code is case sensitive.
2. Your company's firewall may be blocking access to our LumiCon platform, as a result our platform is telling you the authentication code is incorrect when you have entered it correctly.
   • Solution #1: 
     
     1. Disconnect your device from the company's network by turning off wifi and connect to the internet via your mobile cellular network (if using a computer, use hotspot from your mobile)
     2. Re-enter the authentication code
     3. Continue accessing the LumiCon platform via the mobile network/hotspot throughout the duration of your project
   • Solution #2: 
     • To remove the firewall restriction from your company's network, request your company's IT department to contact LumiCon support via support@lumicon.io or +1 (877) 873-1792 to for a list of domain and ports to whitelist